Update: my clock was making a whining noise and I messaged the company. It's a small company so I spoke with the owner, Alexandria to ask if there was an easy way to fix it. She’s sending a replacement and reminding me once again I prefer small businesses over big retailers. The customer service is always amazing and I’m supporting small businesses and creatives.
The replacement was sent and it looks beautiful! Wish i could include a pic. Thank you Alexandria!