Política de envío

Dakoda Goods Shipping Policy

Last updated: June 31, 2022

 

!!IMPORTANT ANNOUNCEMENT!!

Due to COVID, Dakoda Goods & Co. will only be shipping products most of our products within the United States until further notice.

We sincerely apologize for the inconvenience!

 

1. Order Processing Time

All our orders are processed and shipped out within 2-5 business days.

After the order is shipped out and received by the carrier, we will update you with a Tracking code with which you can follow your package and see the remaining shipping time.

Please allow 24 to 48 hours for the tracking information to update.

2. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

3. Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.

Not all of our products are illegible for International Shipping. We apologize in advance. 

We provide the shipping options below:

STANDARD SHIPPING for the US is FREE. All other Countries and Regions have a flat fee of $10 Shipping, unless it is an item over 40 lbs.

The shipping methods and delivery times per region are represented by the following table: 

 Country or Region: Standard Shipping:
USA 3-15 Business Days
Canada 8-20 Business Days
Europe 12-25 Business Days
Australia 12-25 Business Days


4. Shipping RestrictionsBe aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving.

Sadly, we are unable to ship your order to a PO BOX, MILITARY ADDRESS, & the destinations below.

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. We can contact the shipping company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

6. Returns and Refunds

- Return Due To Change of Mind

Dakoda Goods will happily accept returns due to change of mind as long as the request is received by us within 15 days of you receiving the item.

The item must be returned to us in the original packaging, unopened, and unused.

The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.

6. Warranty Returns

Dakoda Goods provides a 30 day warranty period.

If you would like to issue a warranty claim, the claim should be submitted within 90 days of you receiving the package.

The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful.

Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days.

For our full Returns and Refunds policy, we refer you to RETURNS AND REFUNDS POLICY LINK.

7. Customer Service

For questions, support, problems, or warranty claims, please contact us by email at Alexandria@dakodagoods.com

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